At the EIANZ, we aim to make managing your account online as easy as possible. To help you better manage your membership, the Central Office team have addressed a number of frequently asked questions that they receive and advice on how to deal with these queries.

Renewing a membership

Once your membership period has ended, you have a 6-week window to renew online. After this date you will need to contact our Central Office team on +61 3 8593 4140.

Please do not set up a new member profile if you are unable to renew online. This creates duplicates in the system and ongoing problems with your membership profile, event registrations and account reconciliation. Renewing your membership over the phone is easy and if paying by credit card you will be back up and running in around five minutes.

Registering for Events

All EIANZ events can be found at https://www.eianz.org/events. Each event page allows you to register online as an individual or as a group. Registration can be found at the bottom of each event page (unless sold out).

More about registering for events >

Accessing accounts and resetting passwords

If you having trouble accessing your account online please do not create a new account profile. Contact our Central office team on +61 3 8593 4140 and we can easily reset this for you.

Receiving invoices and receipts by email

All documents relating to membership accounts will be delivered by email to the address attached to the EIANZ member concerned. Depending on the firewall systems you have in place, these documents may redirect to your spam or junk folders so please check these if you haven’t received an expected notification. If an invoice needs to be forwarded to an account manager, assistant or other nominated person you can forward the email you receive to them. Invoices relating to your EIANZ payments are also available in your membership account under 'My Orders'.

You can find further information on managing your online account here >

If the queries above have not addressed your concern please feel free to contact our Central Office team on +61 3 8593 4140 or office@eianz.org.